Key Output
- Relationship building with external and internal customers
- Proactively liaise with Principal to resolve problems and issues and build relationships going forward
- Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship
- Ensure all problems are dealt with as quickly as possible
- Open relationships conducive to collaborative problem solving
- Effective control of Work-in-Progress
Qualification, Experience and Competencies
- Qualified Artisan or Applicable Engineering Diploma / Degree or Qualified earthmoving equipment mechanic;
- Minimum 3 years management experience in the customer interface
- Good knowledge of Earthmoving equipment and relevant industry
- Good communication (written, verbal and presentation) skills
- Effective negotiation skills, Ability to work independently, under pressure and meeting deadlines
- Willing to travel as and when required, Show initiative by thinking creatively
- High level of computer literacy (including relevant SAP)
- Strong technical background from a mechanical engineering perspective
- Experience in managing warranty process
- Financials for non-financial managers
- Exposure to business planning / budgeting processes
- People management skills and experience
- Sound business communication skills (Negotiation; Presentation, etc.)
